The After Sales division deals with matters which become relevant when a product is either to be launched onto, or is already on the market. Even during the development phase, thought must be given to the repairability, maintainability and efficiency of new products. EDAG After Sales ensures that exactly these technical requirements are taken into account during development and can therefore help to significantly reduce costs.
Despite this product influence, problems in the field cannot be ruled out, and service technicians are not always in a position to make a correct diagnosis. Technical support leads to efficient repairs, and at the same time is able to identify the main areas of error. This information is then fed back into development to improve product quality.
In addition, After Sales Quality Management ensures high quality by optimizing development and production processes, qualifying suppliers and ensuring that products are carefully inspected before they appear on the market.
For products on the market, certain documents and literature are also prescribed by law. For all target groups, these are prepared by EDAG After Sales' Technical Writing team and transferred to content management systems for efficient use.
The success of any project depends on the efficient work of everyone involved: After Sales Digilab achieves this efficiency by maximizing the functionalities of existing IT systems and supplementing them with apps programmed in-house. The customer benefits from individual digital processes and a platform used across the board in daily business. User training and level support ensure that everyone involved knows how to handle the functionalities, and that any problems occurring are quickly solved.
We tailor information to target group requirements – in any medium, in any language.
Do you find that documentation obligations take up unnecessary time and that are you uncertain of the legal requirements? We will analyze the extent of your individual documentation requirements. We will supply your personal all-inclusive service package. And you can focus on your core business. You will receive from us the legally compliant documents you need.
Are you still using MS Word for your documentation, and finding it difficult to keep track of the numerous documents? We will demonstrate the functionality and efficiency of an XML editing system. Leave the work to us: We will implement your XML editing system and configure it to meet your requirements. Benefit from your new XML editing system and use the content you have created in all communication channels.
Do you make unsystematic use of online translation tools and feel unsure as to whether the results are correct? We can supply you with certified translations in all languages, and advise you on when translation tools can safely be used. Our qualified translators keep a critical eye on the technical context. We create the ideal degree of automation – while still guaranteeing quality, terminological consistency and accuracy.
We customize and develop digital tools to make your processes and information flows more effective.
Does your existing system fail to meet your requirements? We can identify and understand your pain point. We can accommodate your existing work routines, all the time keeping the solution in mind. We can develop supplementary functions and/or standalone apps to act as interfaces to your existing system.
Have you invested in expensive IT systems, but now feel that you are not using their functions to the full? We can identify any untapped potential your IT systems might have. We can configure your IT system to meet the needs of your own particular applications as closely as possible. Working with you, we can to optimize the use of your systems in your daily business.
Are you having problems with your IT systems and are your employees unsure of how to use them? We train users in the correct usage of the system and all its functions. We provide (1st, 2nd, 3rd) level support and solve any problems from implementation to change. We offer fast, service-friendly support via mailbox, ticket or hotline.
Are you facing changes to your process and system landscape? We can analyze the process and find potential for efficiency improvements. We can use our process modeling to make complex issues easier to understand, and create the basis for process automation. We will support you until all requirements have been harmonized and the project has been successfully completed.
Are your products and processes sufficiently robust and do they meet the relevant quality requirements set by the customer?
Our quality management ...
… plans and defines measurable quality.
… defines procedures and work instructions for achieving quality.
… adapts the plan in agreement with quality assurance.
… checks whether processes are being followed and standards implemented.
Are your service technicians over-taxed by some diagnoses, or have insufficient time to handle them? Our technically well-versed vehicle support team will accept requests for repairs and help the service team find solutions. In more complex cases, we carry out detailed analyses of defective parts to get to the root of the problem, and then take preventive and corrective measures.
Are you unsure as to whether costs incurred as a result of complaints are allocated to the source? In our capacity as a supervisory body, we check that invoices and claims for redress are plausible and correct. We ensure that the processes and KPIs negotiated are adhered to and that contractual penalties are enforced.
